Policies

Thank you for choosing ErwinAndSonsCushions.com. We have selected the most popular items available by each manufacturer we represent. You can trust the quality of our products and the service we offer during and after the sale. Thanks for giving us the opportunity to serve your needs.

SHIPPING INFORMATION

Standard Delivery
Standard delivery is FedEx or UPS. Most items ship 2 to 4 weeks direct from the manufacturer. All items ship continental US only freight free. Please note ship address cannot be P.O. Box #. As always, if you have a specific question, call or email us.

Truck Delivery
When needed, we will ship your order by truck. All items ship freight free continental US only. It is very important that we have your correct ship to address and ship address phone number so the truck company ships to the proper address and has the ability to contact you for delivery. It is your responsibility to receive the freight and move the boxes from the back of the truck wherever you want them.

Cushions and umbrellas are inspected and received by the freight carrier in new condition. It is the responsibility of the buyer to inspect the merchandise upon arrival and file a damage claim with the carrier. Do not accept the order if damage is evident.

You must count the number of boxes and be sure the number of boxes match the number of boxes shipped on the Bill of Lading. This ensures all of the boxes shipped from the manufacturer are received by you. You also should make every effort to inspect your items before signing for them. If it is not possible to inspect each item at delivery, make a visual inspection and note any potential damage on the Packing Slip. Note any potential damage when you sign (you may also sign “Pending Inspection” to protect your purchases). Should your purchase arrive damaged, that is then the responsibility of the Freight Company, and any/all claims would be submitted to them.

Returns
Returns must be authorized by ErwinAndSonsCushions.com and must be accompanied by an invoice showing the date of purchase. No cancellation of orders will be honored after the fabric has been cut. Contact us for questions.

Change Orders
Change Orders may be made on Orders less than seven days old. After seven days change orders cannot be made.

Delivery Time
Due to the high quality of our products, most items are made-to-order. When we receive your order, we immediately begin the ordering process. Lead times depend on stock availability, manufacturing schedules, and shipping time. All products show approximate lead times on the product detail page.

Sales Tax
ErwinandSonscushions.com collects applicable sales and use taxes.

Please Note
Availability and prices are subject to change. Actual materials, finishes, and fabrics may vary slightly from swatch sample and colors shown on the web site.

Due to hand building operations, cushion sizes may vary slightly from catalog sizes. The sizes indicated are measured from corner to corner.

Cushion specifications may not be exact to OEM/Manufacture. No alterations may be made on cushion or pillow size, fill or ties.

ErwinAndSonsCushions.com makes every effort to ensure the accuracy of all information on this web site, but occasionally, mistakes do happen. We reserve the right to discontinue merchandise, or to change prices, specifications, and delivery procedures as required.